![]() Training can be used to prevent and manage violence. ensure you have adequate staffing levels to manage violence and respond to incidents.manage lone working by making arrangements to keep in touch with people who work away from their base, for example using mobile phones and personal alarms.consider how workers engage with the public and what might trigger people to act aggressively – you could manage expectations with clear information about delays or problems.raise awareness with the public to target specific forms of violence, for example in the local community or through national campaigns.work closely with others, like the police, local authorities, local community groups and other organisations in the same sector.have good communication between you and your workers.Here are some examples of control measures: How jobs are designed or carried out may increase the risk of violence to your workers. carefully worded signage and visual displays as these can remind people to respect each other and not abuse workers.security measures, like CCTV, trained security personnel, body-worn cameras, alarm systems, building security – they can act as a deterrent but also provide evidence for the police to convict offenders.places where tension could grow, for example implementing a suitable queuing system.space and layout, for example ensuring good visibility throughout your workplace and providing good lighting to remove blind spots and ensure workers and others can be seen.The design of your workplace can increase the risk of violence happening to your workers. The following are examples of controls, but this is not an exhaustive list and it is important to ensure the measures identified adequately control the risks. This means balancing the level of risk against the measures needed to control the real risk in terms of money, time or trouble. You should reduce the risks so far as ‘reasonably practicable’. Often no single control measure will be completely effective on its own and it is best to use a variety of approaches. Once you have assessed the risk of violence in your workplace, and where you cannot remove it, you must put the right controls in place to protect your workers. Control measures to prevent violence and aggression
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